Contact information

We would love to hear from you! Whether you have a question about a photo, need help with an order, or just want to say hello, we are here to help.

Get in Touch As an online digital studio, we check our emails regularly throughout the day. The best way to reach us is to email:

📧 snowglobememories@gmail.com

Response Time We aim to get back to all inquiries as soon as possible—usually within 24 hours.

Please Note: We are based in the UK. If you are emailing from another time zone, we might be asleep! But rest assured, we will reply as soon as we wake up.

Waiting for an Order? If you have placed an order and haven't received your digital file within the expected timeframe (usually 48 hours), please check your Spam or Junk folder first. If it's not there, email us immediately and we will track it down for you.