Refund policy
No problem at all. Here are both policies updated with the correct email address (snowglobememories@gmail.com), ready for you to copy and paste.
Return & Refund Policy
At Snow Globe Memories, we pour a little bit of magic into every custom order. Because our products are digital files that are personalized specifically for you, our return policy works a little differently than a standard online shop.
1. Digital & Personalized Items Due to the custom nature of our products (Video & Static Image Files), we cannot offer returns or refunds once the editing process has begun. unlike a physical item, a digital file cannot be "returned" once sent.
2. Cancellations If you change your mind, please contact us immediately at snowglobememories@gmail.com.
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Before work begins: We will happily issue a full refund.
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After work has started: We cannot issue a refund as the design time has already been invested.
3. Our "Happiness Promise" (Revisions) We want you to love your Snow Globe Memory! If there is an error on our part (such as a spelling mistake in the name or a technical issue with the file), please let us know within 48 hours of receiving your download. We will prioritize correcting the issue and sending you a revised file at no extra cost.
4. Photo Quality The final result depends heavily on the quality of the photo you provide. We do our best to enhance and "winterize" every photo, but we cannot be held responsible for low-resolution or blurry source images. If a photo won't work, we will contact you before we start to ask for a replacement.
5. Important Note: No Physical Items Please remember that all purchases from Snow Globe Memories are digital downloads only. No physical globes or prints will be shipped to your address.
Contact Us If you have any questions about your order, please email us at snowglobememories@gmail.com